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Agent Terms and Conditions

Thank you for choosing to book your holiday accommodation with Assets Plus Holiday Bookings. Please ensure you read the information below, it will assist with any questions you may have and help ensure your stay is enjoyable.

 

All bookings are accepted on the basis that you have read, understood and agree to abide, by the following Terms & Conditions. Whilst our aim is to maintain a high standard of accommodation, Assets Plus Holiday Bookings accepts no responsibility for any inaccuracy or miss-description contained within this website or information as so supplied by relevant accommodation providers or tour operators.

On payment of the deposit it is deemed that the guest accepts the “Terms & Conditions” as laid out forthwith.

CHECK-IN AND CHECK-OUT TIMES

Occupation commences from 2:00 pm on the date of arrival, and the premises must be vacated by 10:00 am on the day of departure. Keys not returned to designated location will attract a penalty of $100.

 

DEPOSIT

A non-refundable deposit of 50% of the total tariff is required along with a non-refundable $20 booking fee. The deposit is part of the total tariff payable. Credit card details will be held in lieu of a bond. The guest agrees to a pre authorisation of their credit card to be held by Assets Plus Holiday Bookings as a security deposit and they authorise any charges to be charged to this credit card, without notice or demand, in the event of any loss or expense arising from breach of their agreement to rent the property, their occupation of the property or damage to the property. If a credit card is not used a bond of $500 will be required. The bond will be returned within 10 working days less any damages.

 

FINAL PAYMENT

The balance of the total tariff will be payable 30 days prior to the commencement of the booking period. Guests should ensure that adequate funds are available to enable the account to be settled on the due date. Should funds not be available and or alternate payment arranged, the booking will be cancelled.

 

CANCELLATIONS

All booking deposits paid are non- refundable.

Provisions:   

·          In exceptional circumstances, if you cancel or fail to use your accommodation booking, a refund may be payable (after a deduction of $80.00 Administration Fee) if the accommodation is able to be re-booked for the same period.

·           No refunds for early departures.

·          The booking fee is not refundable

 

CHEQUES

If payment is made by cheque, a receipt will be issued subject to the cheque being cleared. A fee for dishonoured or re-presented cheques is charged.

 

NUMBER OF OCCUPANTS

The Number of guests occupying the property must not exceed the number of beds provided. Tents, caravans or campervans etc. are NOT PERMITTED on the property unless previously agreed in writing with the owner.

 

PETS

Unless specifically stated as “pet friendly”, animals and pets are not permitted on the premises unless arrangements have been made in writing with the owner. Animals and pets are not permitted inside the property under any circumstances.

 

PROPERTY

The description of the accommodation by us is given in good faith, and we will not accept any responsibility for misinterpretation,

·          Our aim is to maintain a high standard of accommodation available, but these properties are privately owned and are furnished to the individual owner's standard.

·          No Furniture or effects are to be removed from the Rented Accommodation during the booking and all furniture and effects must be left in the same position as at the commencement of the booking.

·          No guarantee is given regarding the performance or reception of TV.

·          Whilst initially some provisions are supplied e.g. tea, coffee, sugar, UHT milk, soaps, shampoo, toilet paper etc. it is expected that guests will need to bring supplies depending on their length of stay.

·          The Booking Agent will not be held responsible for failure of utilities and essential services such as electricity and hot water, should it cease to function. However, upon appropriate notification to the Booking Agent, every attempt will be made for appropriate action.

·          The guest agrees to allow the Agent or their nominee to enter the property to arrange necessary repairs.

 

         BOOKINGS

Bookings are accepted by us in good faith as agents for the property owners. We cannot be held responsible for actions taken by the owner of the premises or other occurrences which are outside of our control such as:

·          the property is sold

·          the tariff is increased prior to your occupation

·          the property is altered in any way

·          malfunction of the inventory articles

·          the property is withdrawn from letting

In any of these events we shall make every effort to find alternative accommodation for you.

 

DOUBLE BOOKING

If a double booking occurs, (human error does happen), the first booking taken will take precedence and if available, every endeavour will be taken to find an equivalent property within Assets Plus Holiday Bookings. If we have no properties available, we will do our best to outsource a property. If a property cannot be found your deposit will be refunded in full.

 

PERSONAL PROPERTY

No responsibility will be accepted by us or the owners for any personal property left on or around the premises.

 

BREAKAGES, DAMAGE & LOSS

Costs for damages, breakages and extra cleaning will be charged to your credit card. Please notify us immediately so that we can come to an arrangement for replacement or repair. Guests already in occupancy requiring a key from the Agent or his representative after office hours will be charged a service fee of $50. Guests are liable for damage caused when doors have been forced open. If keys are lost a $50 replacement fee will be charged. If the keys have a garage remote attached you will be charged a further $100. Guests must not break in or attempt to break into premises when locked out.

 

CLEANING

The property is to be left as it was found, with all dishes washed and put away and all food removed from the refrigerator and cupboards. Dishwashers are to be left empty. Should pets have been inside and extra cleaning is required because of this, the extra cleaning charge will be applied. A cleaning charge of $40 per hour will be incurred if this condition is not adhered to.

 

BBQ’s & Gas Bottles (House & BBQ)

Whilst every endeavour is made to ensure there is enough gas in every bottle they do run out. This includes both BBQ bottles & house gas bottles. If either type of gas bottle runs out please phone the office on 5522 3319 to arrange replacement. The BBQ is to be left clean after your tenancy. Failure to clean the BBQ will result in a cleaning charge of $40 per hour.

 

TARIFFS

Tariffs quoted are correct at time of publication and are subject to change without notice. All prices quoted are in Australian Dollars ($AUS)

 

RE-BOOKING

If a re-booking is not made prior to departure, the property will be considered available for re-letting.

 

AFTER HOURS ASSISTANCE

For urgent after hours assistance Ph: 0458 003 157. A call out fee may apply in these circumstances.

 

        DISCLAIMER

I/We hereby acknowledge and agree that the Property owner and Agent will not be held responsible nor liable for:

·         any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the holiday accommodation due to my/our failure to comply with the Terms and Conditions;

·         any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our/their part;

·         any injury or loss suffered by the occupants, their invitees or guest whatsoever or howsoever caused as a result of insects or wildlife in or around the holiday accommodation site. All occupants are to take specific care at all times within this rural area and are advised not to approach any such wildlife under any circumstance.

·         any noise, disturbance or inconvenience caused as a result of renovation/building/road works being carried out in or near the vicinity of the holiday accommodation.

·         the standard of any privately owned holiday accommodation furnishings and fittings.

 

It is hereby agreed that the Agent provides holiday accommodation booking services only for and on behalf of the Property Owner. Any property descriptions or advertising materials are to be viewed as a general guide only. The Agent or its representatives will not be held responsible or liable for any deficiency in the holiday accommodation or its furniture/fittings.

The Property Owners reserve the right to cancel any holiday accommodation bookings at any time, and in this event, all reasonable endeavours will be used to offer you alternative holiday accommodation but without liability. By paying the deposit, I/we hereby acknowledge and agree that I have read and accept the above Terms & Conditions and hereby authorise Assets Plus Holiday Bookings as Agent to debit any additional charges or fees incurred by me/us to my/our credit card without notice or demand.